Shipping Policies
Thank you for visiting and shopping at Chef Kent Rathbun (www.chefkentrathbun.com). Following are the terms and conditions that constitute our Shipping Policy.
Packed for Freshness and Quality
Every order comes packed in a special insulted box. Most food items are sealed in Cryovac® packaging, then flash frozen to seal in juices and flavor.
Each package includes:
- Our reheating instructions
- Your personalized gift message
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order (including for backorders or custom order items), we will contact you via email or telephone.
All orders are shipped as “Driver Release,” meaning the package will be delivered to the recipient’s address with no signature required. Packages can be left at any exterior door.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Chef Kent Rathbun ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes
Chef Kent Rathbun is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Chef Kent Rathbun is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
